Terms of Use

By using our Platform, you represent and warrant that you are at least 18 years old, or that you are accessing the Platform under the supervision and with the consent of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding contract.

Certain features of the Platform may require account registration. You agree to:
• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your login credentials confidential.
• Accept responsibility for all activities conducted through your account.
You agree to notify us immediately of any unauthorised use of your account. D'Divine reserves the right to suspend or terminate accounts containing inaccurate, misleading, or fraudulent information, or where misuse is suspected.

By using our Platform, you agree to:
• Provide accurate and complete information when placing orders.
• Use products strictly in accordance with the care and application instructions provided.
• Perform a patch/allergy test before applying any adhesive, bonded, or tape-in extension if you have sensitive skin or known allergies.
• Use the Platform only for lawful purposes.
Users shall not:
• Engage in hacking, spamming, phishing, or fraudulent activities.
• Attempt unauthorized access to systems or user accounts.
• Upload harmful software, malware, or malicious code.
• Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without our written permission.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify specifications without prior notice. Prices are listed in Indian Rupees (INR), inclusive of applicable taxes as indicated at checkout. As natural human hair varies, slight differences in shade, texture, and length are inherent to the product and are not defects. While we strive for accuracy, occasional errors in pricing or product descriptions may occur; in such cases, we reserve the right to cancel or refuse any order, even after it has been confirmed.

Placing an order constitutes an offer to purchase, which D'Divine may accept or decline at its discretion. An order is confirmed only upon receipt of an order-confirmation email. We accept payments through approved third-party payment gateways and are not responsible for issues arising from such gateways. You agree to provide valid and authorised payment information.

D'Divine strives to ensure that all product descriptions, images, and information displayed on the Platform are accurate. However:
• Product information is provided for informational purposes only.
• D'Divine products are human hair and synthetic hair extensions, wigs, and related hair-care accessories intended for cosmetic and styling use.
• As hair is a natural product, color, texture, and lustre may vary slightly between batches and from on-screen images due to lighting and display settings.
• Extensions are hygiene-sensitive personal-use items. Once opened, worn, or used, they cannot be resold and are subject to our Refund & Cancellation Policy.
• Product longevity depends on correct application, styling, and aftercare as per the guidelines provided.
• D'Divine is not liable for damage arising from improper application, use of unsuitable styling tools, harsh chemical treatments, or failure to follow care instructions.
D'Divine does not guarantee specific styling outcomes, as results vary based on individual hair type, application method, and maintenance.

All content on the Platform including logos, trademarks, text, graphics, images, product designs, and software is the property of D'Divine or its licensors and is under applicable intellectual property laws. You may not use, reproduce, or distribute any such content without our prior written consent.

By submitting reviews, comments, images, or other content to the Platform, you grant D'Divine a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content for marketing and operational purposes. You are solely responsible for the content you submit and confirm that it does not infringe the rights of any third party. We reserve the right to remove content that is unlawful, misleading, or inappropriate.

The Platform may contain links to third-party websites or services that are not operated by D'Divine. We are not responsible for the content, privacy practices, or policies of such third parties, and access to them is at your own risk.

To the fullest extent permitted by law, D'Divine shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
• Use of or inability to use the Platform;
• Product usage or application;
• Allergic or skin reactions where a patch test was not performed;
• Loss of profits, revenue, data, or goodwill;
• Service interruptions;
• Unauthorised access to user information.
D'Divine's total liability shall not exceed the amount paid by the customer for the relevant order.

You agree to indemnify and hold harmless D'Divine, its directors, employees, and partners from any claims, damages, losses, or expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

We reserve the right to suspend or terminate your access to the Platform, without notice, if you violate these Terms or engage in conduct we deem harmful to D'Divine, its users, or its operations.

D'Divine may update or modify these Terms at any time. Changes become effective upon posting on the Platform. Your continued use of the Platform after such changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [City], India. Where applicable, disputes may first be attempted to be resolved through arbitration under the Arbitration and Conciliation Act, 1996

For any questions, concerns, or grievances regarding these Terms, please contact:
• Grievance Officer: [Name]
• Email: support@ddivine.com
We aim to acknowledge and address all grievances within the timelines prescribed under applicable law, including the Consumer Protection (E-Commerce) Rules, 2020.