Shipping Policy
At D'Divine, we aim to deliver your order safely, securely, and on time. ThisShipping Policy explains our processing timelines, delivery estimates, charges,and related terms for orders placed through the D'Divine website(ddivine.com)
1. Order Processing
• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• Custom, made-to-order, or coloured extensions may require additional processing time, which will be indicated on the product page.
• You will receive a confirmation email with tracking details once your order is dispatched.
2. Shipping Timelines
Estimated delivery timelines after dispatch:
• Metro cities: 2–5 business days.
• Other locations within India: 5–8 business days.
• Remote or non-serviceable pincodes: may take longer or may not be serviceable.
Delivery timelines are estimates and may vary due to courier delays, weather, festivals, or circumstances
3. Shipping Charges
• Shipping charges (if any) are calculated at checkout based on order value and delivery location.
• We may offer free shipping on orders above a specified value, as indicated on the Platform.
4. International Shipping
Where international shipping is available, delivery timelines, charges, customs duties, and taxes will be calculated at checkout or communicated separately. Any customs duties, import taxes, or additional charges levied by the destination country are the responsibility of the customer.
5. Order Tracking
Once dispatched, you will receive a tracking number via email or SMS. You can track your order through the courier partner's website or your D'Divine account.
6. Delivery Issues
• Please ensure your shipping address and contact details are accurate. We are not responsible for delays or non-delivery due to incorrect information.
• If a package is returned to us due to an incorrect address or failed delivery attempts, re-shipping charges may apply.
• Kindly inspect the package at the time of delivery. If the outer packaging appears tampered with or damaged, please refuse the delivery or record it and notify us immediately.
7. Delays & Force Majeure
D'Divine shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, or governmental restrictions.
8. Contact
For any questions or requests regarding this Privacy Policy, please contact:
• Data Protection / Grievance Officer: [Name]
• Email: support@ddivine.com
We aim to respond within the timelines prescribed under applicable data protection laws.
• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• Custom, made-to-order, or coloured extensions may require additional processing time, which will be indicated on the product page.
• You will receive a confirmation email with tracking details once your order is dispatched.
Estimated delivery timelines after dispatch:
• Metro cities: 2–5 business days.
• Other locations within India: 5–8 business days.
• Remote or non-serviceable pincodes: may take longer or may not be serviceable.
Delivery timelines are estimates and may vary due to courier delays, weather, festivals, or circumstances
• Shipping charges (if any) are calculated at checkout based on order value and delivery location.
• We may offer free shipping on orders above a specified value, as indicated on the Platform.
Where international shipping is available, delivery timelines, charges, customs duties, and taxes will be calculated at checkout or communicated separately. Any customs duties, import taxes, or additional charges levied by the destination country are the responsibility of the customer.
Once dispatched, you will receive a tracking number via email or SMS. You can track your order through the courier partner's website or your D'Divine account.
• Please ensure your shipping address and contact details are accurate. We are not responsible for delays or non-delivery due to incorrect information.
• If a package is returned to us due to an incorrect address or failed delivery attempts, re-shipping charges may apply.
• Kindly inspect the package at the time of delivery. If the outer packaging appears tampered with or damaged, please refuse the delivery or record it and notify us immediately.
D'Divine shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, or governmental restrictions.
For any questions or requests regarding this Privacy Policy, please contact:
• Data Protection / Grievance Officer: [Name]
• Email: support@ddivine.com
We aim to respond within the timelines prescribed under applicable data protection laws.