Refund & Cancellation Policy
D'Divine values your satisfaction. As hair extensions are hygiene-sensitive personal-use products, this policy explains the limited circumstances under which cancellations, returns, and refunds are permitted, in line with our commitment to hygiene,safety, and fair consumer practice.
1. Order Cancellation
• Orders may be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
• To cancel, contact us at support@ddivine.com with your order number.
• Once an order has been dispatched, it cannot be cancelled.
• Custom or made-to-order products cannot be cancelled once production has begun.
2. Hygiene Policy — Important
For hygiene and safety reasons, hair extensions, wigs, and similar personal-use products cannot be returned, exchanged, or refunded once opened, worn, washed, coloured, cut, or otherwise altered. This is standard practice for hair and personal-care products and does not affect your rights in respect of defective goods.
3. Eligibility for Returns
A return may be accepted only if:
• The product is unused, unopened, and in its original, sealed packaging with all tags intact.
• The return request is raised within 48 hours of delivery.
• You received a damaged, defective, or incorrect product.
• Valid proof (order number, unboxing images/video, and photographs of the issue) is provided.
4. Non-Returnable Items
• Products that have been opened, worn, washed, styled, or altered.
• Custom, made-to-order, or coloured/cut-to-order extensions.
• Items marked as "final sale" or purchased under clearance/discount offers, unless defective.
• Free gifts or complimentary items.
5. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting images/video. Upon verification, we will offer a replacement, store credit, or refund at our discretion. We strongly recommend recording an unboxing video to support any such claim.
6. Refund Process
• Approved refunds are processed to the original payment method within 7–10 business days of approval.
• Refund timelines may vary depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable, except where the product was defective or incorrect.
• Where applicable, store credit may be offered as an alternative to a monetary refund.
7. Return Shipping
For approved returns of damaged, defective, or incorrect items, D'Divine will bear return shipping costs or arrange a reverse pickup. For returns due to other reasons (where accepted), return shipping costs may be borne by the customer.
8. Exchanges
Exchanges are permitted only for unopened, unused products in original packaging, subject to stock availability and raised within the eligible return window
9. Contact for Refunds & Cancellations
To raise a request, please contact:
• Email: support@ddivine.com
• Customer Care: (+91-XXXXXXXXXX)
We aim to acknowledge and resolve all requests within the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020.
• Orders may be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
• To cancel, contact us at support@ddivine.com with your order number.
• Once an order has been dispatched, it cannot be cancelled.
• Custom or made-to-order products cannot be cancelled once production has begun.
For hygiene and safety reasons, hair extensions, wigs, and similar personal-use products cannot be returned, exchanged, or refunded once opened, worn, washed, coloured, cut, or otherwise altered. This is standard practice for hair and personal-care products and does not affect your rights in respect of defective goods.
A return may be accepted only if:
• The product is unused, unopened, and in its original, sealed packaging with all tags intact.
• The return request is raised within 48 hours of delivery.
• You received a damaged, defective, or incorrect product.
• Valid proof (order number, unboxing images/video, and photographs of the issue) is provided.
• Products that have been opened, worn, washed, styled, or altered.
• Custom, made-to-order, or coloured/cut-to-order extensions.
• Items marked as "final sale" or purchased under clearance/discount offers, unless defective.
• Free gifts or complimentary items.
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting images/video. Upon verification, we will offer a replacement, store credit, or refund at our discretion. We strongly recommend recording an unboxing video to support any such claim.
• Approved refunds are processed to the original payment method within 7–10 business days of approval.
• Refund timelines may vary depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable, except where the product was defective or incorrect.
• Where applicable, store credit may be offered as an alternative to a monetary refund.
For approved returns of damaged, defective, or incorrect items, D'Divine will bear return shipping costs or arrange a reverse pickup. For returns due to other reasons (where accepted), return shipping costs may be borne by the customer.
Exchanges are permitted only for unopened, unused products in original packaging, subject to stock availability and raised within the eligible return window
To raise a request, please contact:
• Email: support@ddivine.com
• Customer Care: (+91-XXXXXXXXXX)
We aim to acknowledge and resolve all requests within the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020.