Privacy Policy
D'Divine ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us.This Privacy Policy explains how we collect, use, store, and safeguard your information when you access the D'Divinewebsite (ddivine.com), mobile applications, and related services (the "Platform"). By using the Platform, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
• Personal Information: name, email address, phone number, billing and shipping address, and date of birth (where provided).
• Payment Information: processed securely through third-party payment gateways. We do not store your full card or banking details.
• Order Information: products purchased, order history, and preferences.
• Technical Information: IP address, browser type, device information, and cookies.
• Communications: messages, reviews, and correspondence you share with us.
2. How We Use Your Information
We use your information to:
• Process, fulfil, and deliver your orders.
• Communicate order updates, confirmations, and customer support.
• Personalise your shopping experience and recommend products.
• Send promotional offers and newsletters, where you have consented.
• Improve our Platform, products, and services.
• Detect, prevent, and address fraud or security issues.
• Comply with legal and regulatory obligations.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You may manage or disable cookies through your browser settings; however, some features of the Platform may not function properly without them.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
• Logistics and courier partners for order delivery.
• Payment gateways for secure transaction processing.
• Service providers who support our operations (e.g., IT, analytics, marketing) under confidentiality obligations.
• Legal and regulatory authorities where required by law.
5. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law, after which it is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, you may:
• Access, correct, or update your personal information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Raise concerns regarding the processing of your data.
To exercise these rights, contact us at the details below.
8. Third-Party Links
Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies.
9. Children's Privacy
Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective upon posting on the Platform. We encourage you to review this Policy periodically.
11. Contact Us
For any questions or requests regarding this Privacy Policy, please contact:
• Data Protection / Grievance Officer: [Name]
• Email: support@ddivine.com
We aim to respond within the timelines prescribed under applicable data protection laws.
We may collect the following categories of information:
• Personal Information: name, email address, phone number, billing and shipping address, and date of birth (where provided).
• Payment Information: processed securely through third-party payment gateways. We do not store your full card or banking details.
• Order Information: products purchased, order history, and preferences.
• Technical Information: IP address, browser type, device information, and cookies.
• Communications: messages, reviews, and correspondence you share with us.
We use your information to:
• Process, fulfil, and deliver your orders.
• Communicate order updates, confirmations, and customer support.
• Personalise your shopping experience and recommend products.
• Send promotional offers and newsletters, where you have consented.
• Improve our Platform, products, and services.
• Detect, prevent, and address fraud or security issues.
• Comply with legal and regulatory obligations.
We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You may manage or disable cookies through your browser settings; however, some features of the Platform may not function properly without them.
We do not sell your personal information. We may share your information with:
• Logistics and courier partners for order delivery.
• Payment gateways for secure transaction processing.
• Service providers who support our operations (e.g., IT, analytics, marketing) under confidentiality obligations.
• Legal and regulatory authorities where required by law.
We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law, after which it is securely deleted or anonymised.
Subject to applicable law, you may:
• Access, correct, or update your personal information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Raise concerns regarding the processing of your data.
To exercise these rights, contact us at the details below.
Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies.
Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent
We may update this Privacy Policy from time to time. Changes become effective upon posting on the Platform. We encourage you to review this Policy periodically.
For any questions or requests regarding this Privacy Policy, please contact:
• Data Protection / Grievance Officer: [Name]
• Email: support@ddivine.com
We aim to respond within the timelines prescribed under applicable data protection laws.